Refund policy

Return & Refund Policy

We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, in its original packaging, and with proof of purchase.

To initiate a return, please contact us at hello@cenamelbourne.shop.

Returns must be approved before being sent back.

If your return is accepted, we will provide instructions on how and where to send your item. Items returned without prior approval will not be accepted.

Damages & Issues

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.

Non-Returnable Items

The following items are not eligible for return:

• Custom or made-to-order sets (including Build Your Own sets)

• Sale items

• Gift cards

Because each custom set is made specifically to your selection, we are unable to accept returns or refunds for these items.

If you are unsure whether your item is eligible, please contact us before purchasing.

Exchanges

We do not offer direct exchanges.

If you would like a different item, please return your original item (if eligible) and place a new order.

Refunds

Once we receive and inspect your return, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card provider to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at hello@cenamelbourne.shop.